Essential Vocabulary for Online Shopping in Chinese
Quick Navigation
– Basic Shopping Terms
– Account Setup
– Shopping Cart
– Orders
– Payment
– Delivery
– Shopping Festivals
– Safety Tips
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Start Your Free Trial Class!Online shopping has become an integral part of daily life in China. With the convenience of shopping from home, it saves both time and money for Chinese consumers. The most significant example is Singles Day or Double-11, China’s biggest online shopping festival. On November 11, 2020, sales exceeded RMB 372.3 billion (US$56 billion) by 12:30 a.m., with participation from over 250,000 brands and 800 million consumers.
Online Shopping – 网上购物 (wǎngshàng gòuwù)
1. Signing Up for Online Shopping Accounts – 注册 (zhùcè)
Before you start shopping, you’ll need to create an account. Here are the essential terms (HSK 3 level):
user name – 用户名 (yòng hù míng)
to log in – 登 录 (dēng lù)
password – 密 码 (mì mǎ)
to search – 搜 索 (sōu suǒ)
2. Shopping Cart – 购物车 (gòuwù chē)
Managing your shopping cart is crucial for a smooth shopping experience:
add to shopping cart – 添加到购物车 (tiānjiā dào gòuwù chē)
to delete – 删除 (shānchú)
3. Order – 订单 (dìng dān)
order Details – 订单详情 (dìng dān xiáng qíng)
order Number – 订单号 (dìng dān hào)
place your order – 提交订单 (tí jiāo dìng dān)
cancel order – 取消订单 (qǔ xiāo dìng dān)
Q: 订单号是多少？ (What’s the order number?)
A: 订单号是 123456。(The order number is 123456.)
4. Payment – 付款 (fù kuǎn)
Payment Method – 付款方式 (fù kuǎn fāng shì)
Pay immediately – 立即支付 (lì jí zhī fù)
WeChat Pay – 微信支付 (wēi xìn zhī fù)
Alipay – 支付宝支付 (zhī fù bǎo zhī fù)
Bank card pay – 银行卡支付 (yín háng kǎ zhī fù)
5. Delivery – 送货 (sòng huò)
shipped – 已发货 (yǐ fā huò)
delivery man – 快递员 (kuài dì yuán)
Delivery – 送货上门 (sòng huò shàng mén)
In transit – 运输中 (yùn shū zhōng)
Delivered – 已签收 (yǐ qiān shōu)
Free Shipping – 免邮费 (miǎn yóu fèi)
Shipping Address – 收货地址 (shōu huò dì zhǐ)
6. Others – 其他 (qí tā)
Refund – 退款 (tuì kuǎn)
Write a review – 评价 (píng jià)
Customer service – 客服 (kè fú)
Stock up on things – 囤货 (dùn huò)
Discounts/on sale – 打折 (dǎ zhé)
Sale – 促销 (cùxiāo)
Coupon – 优惠券 (yōuhuì quàn)
Major Shopping Festivals – 购物节 (gòu wù jié)
Key Shopping Festivals in China:
– Singles Day (双十一) – November 11
– 618 Festival (京东618) – June 18
– Double 12 (双十二) – December 12
Essential Festival Shopping Terms:
秒杀 (miǎo shā) – Flash sale
领券 (lǐng quàn) – Claim coupon
预售 (yù shòu) – Pre-sale
定金 (dìng jīn) – Deposit
Practice Dialogues – 实用对话 (shí yòng duì huà)
Common Shopping Scenarios:
1. Checking Stock:
Q: 这个商品有货吗？(Is this item in stock?)
A: 有货，现在可以下单。(Yes, you can place your order now.)
2. Shipping Inquiry:
Q: 什么时候发货？(When will it be shipped?)
A: 24小时内发货。(Will be shipped within 24 hours.)
3. Price Negotiation:
Q: 能便宜一点吗？(Can you give me a discount?)
A: 可以使用优惠券。(You can use a coupon.)
Safety Tips for Online Shopping
Essential Safety Guidelines:
1. Always verify seller ratings (查看卖家评分)
2. Check product reviews (查看商品评价)
3. Save payment confirmations (保存支付凭证)
4. Use secure payment methods (使用安全支付方式)
Frequently Asked Questions (FAQs)
1. What payment methods can I use?
– WeChat Pay (微信支付)
– Alipay (支付宝)
– Union Pay cards (银联卡)
– International credit cards (国际信用卡) – on some platforms
2. How do I track my order?
– Check order status (查看订单状态)
– Track shipping (物流追踪)
– Contact customer service (联系客服)
3. What about sizes and measurements?
– Check size charts carefully (查看尺码表)
– Read customer reviews about sizing (看买家评价)
– Ask seller for measurements (询问具体尺寸)
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